Privacy Policy TechFix Limited
(NZBN 9429053801494)

Effective Date: 8th July 2026

 

TechFix Limited (“we”, “us”, “our”) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 (the Act).

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information.

1. Information We Collect

We collect personal information that is necessary to provide our IT services, including:

  • Contact and Account Information: Name, business name, email address, phone number, physical address, and billing details.
  • Service-Related Data: Information about your devices, IT systems, network configuration, logs, and diagnostic data collected during support, repairs, or monitoring.
  • Backup & Cloud Data: Files, documents, and other data you choose to store or back up with us.
  • Payment Information: Processed securely via our payment gateway, Stripe. We do not store full credit card details ourselves.
  • Website & Technical Data: When you visit our website, we may collect IP address, browser type, device information, and cookies/analytics data (for site improvement and security).
  • Other: Any information you voluntarily provide to us via email, forms, support tickets, or phone.

2. How We Collect Your Information

We collect personal information:

  • Directly from you (when you contact us, request a quote, sign up for services, or provide data for backup).
  • From your devices/systems when we provide remote support or monitoring (with your consent).
  • From third parties such as Stripe (for payments) and our infrastructure providers.

3. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our IT services (repairs, cloud backup, managed support, etc.).
  • Process payments and send invoices.
  • Communicate with you about your services, support requests, and updates.
  • Diagnose and resolve technical issues.
  • Comply with legal obligations.
  • Improve our website and services (using anonymised data where possible).

4. Legal Basis for Processing

We rely on:

  • Performance of our contract with you.
  • Your consent (where required, e.g., for remote access or marketing).
  • Legitimate business interests (e.g., fraud prevention, service improvement).
  • Legal obligations.

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Trusted third parties who help us deliver services (e.g., Stripe for payments, courier companies for hardware repairs). All third parties are contractually required to protect your data.
  • Professional Advisors: Lawyers, accountants, or insurers where necessary.
  • Legal Authorities: If required by law (e.g., court order or regulatory request).

Important: Your customer data stored in our cloud backup systems is treated as your data. We act as your agent and do not access or use it for our own purposes except as needed to provide the backup and recovery services.

6. Data Storage & Security

  • All cloud backup and primary service data is hosted on infrastructure located in New Zealand.
  • We use industry-standard encryption for data in transit.
  • We maintain reasonable technical and organisational security measures to protect your information.
  • However, no system is completely secure, and we cannot guarantee absolute security.

Māori Data Sovereignty: If you have specific Māori Data Sovereignty requirements, please notify us in writing. We will work with you to address them where possible.

7. International Transfers

Some of our service providers (including Stripe) may process limited personal information outside New Zealand. In such cases, we take steps to ensure appropriate safeguards are in place (e.g., standard contractual clauses or equivalent protections).

8. Cookies and Website Analytics

Our website may use cookies and similar technologies. You can manage your cookie preferences through your browser settings. We use this data mainly for analytics and to improve your experience.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion or restriction (in certain circumstances).
  • Withdraw consent (where we rely on consent).
  • Complain about how we have handled your information.

To exercise these rights, please contact us using the details below. We will respond within 20 working days (or as otherwise required by law).

10. Retention of Personal Information

We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., tax or accounting records).

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with the new effective date.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

TechFix Limited Email: info@techfix.co.nz Phone: 021-02349041 Postal Address: 2 Taunton Place, Rangiora, Canterbury, 7400

You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you are not satisfied with our response.